Refund and Returns Policy
At TruePiece.com, we strive to offer a smooth and transparent customer experience. Please review our policies on shipping, returns, and refunds to understand your rights and obligations.
1. Shipping Policy
1.1 Processing Time
- Orders are typically processed within 1–2 business days (excluding weekends and holidays).
1.2 Shipping Costs and Delivery Times
- Shipping costs and estimated delivery times are displayed at checkout.
- These estimates are based on your chosen shipping method and delivery location.
1.3 Shipping Confirmation
- Once your order has shipped, you will receive a shipping confirmation email with tracking details.
1.4 Shipping Delays
TruePiece.com is not responsible for delays resulting from:
- Shipping carriers
- Customs procedures
- Unforeseen circumstances beyond our control
2. Return Policy
2.1 Non-Returnable Items
The following items and services are not eligible for returns:
- Hard card authentication services
- Digital services (including advisory, authentication, or evaluations) once delivered
2.2 Exceptions
- If an error occurs on our end during the delivery of a service, please contact us at support@truepiece.com within 7 days of receiving the service.
- We will work with you to find a suitable resolution.
3. Refund Policy
3.1 Eligibility
Refunds may be issued under the following conditions:
- An error occurred on the part of TruePiece.com.
- An order was canceled before processing.
3.2 Processing Time
- Refund requests are reviewed and processed within 7–10 business days after approval.
3.3 Refund Method
- Approved refunds will be credited back to the original payment method used at checkout.
3.4 Non-Refundable Services
- Digital services are non-refundable once delivered, except in cases where a verified error has occurred.
4. Additional Notes
4.1 Contact Us
If you have any questions or concerns regarding shipping, returns, or refunds, please contact us at:
- support@truepiece.com
4.2 Disputes
In the event of a dispute regarding a refund or return, TruePiece.com reserves the right to make the final decision based on the specific circumstances involved.