Privacy Policy

At TruePiece™, safeguarding your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and share your personal information, in compliance with applicable laws—including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). If you have any questions or concerns, please contact us at support@truepiece.com.

1. Information We Collect

1.1 Personal Information

We collect personal information you provide when you make a purchase, request a service, or contact us, such as:

• Name
• Email address
• Phone number
• Billing/shipping address
• Payment details

1.2 Usage Data

We also gather certain information automatically when you visit our site, including:

• IP address
• Browser type
• Device information
• Browsing activity, collected via cookies and analytics tools

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing Transactions: To deliver services and handle payments.
• Communication: To send updates, promotions, or respond to inquiries.
• Improvement of Services: To analyze user behavior and enhance website functionality.

3. Data Sharing

We do not sell your personal data. However, we may share your information under the following circumstances:

• Service Providers: With trusted third parties that assist with payment processing, shipping, hosting, analytics, or other essential functions.
• Legal Compliance: When required to comply with applicable laws, regulations, or legal obligations.

4. Data Retention

We store your personal information only as long as necessary to:

• Fulfill the purposes described in this Privacy Policy.
• Comply with legal, tax, or regulatory requirements.

5. Your Rights

5.1 GDPR (for EU Residents)

If you reside in the European Union, you may be entitled to the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct any incomplete or inaccurate data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data when it is no longer needed or when processing is unlawful.
• Right to Data Portability: Receive your personal data in a structured, commonly used format or transfer it to another service provider.
• Right to Object: Opt out of certain processing, including direct marketing.

To exercise these rights, please email us at support@truepiece.com.

5.2 CCPA (for California Residents)

If you are a California resident, you may be entitled to the following rights:

• Right to Know: Request details about the categories and specific personal information we have collected.
• Right to Delete: Ask for deletion of your personal data, subject to exceptions (e.g., compliance with legal obligations).
• Right to Opt-Out: Decline the sale of personal data (note that TruePiece™ does not sell personal data).
• Right to Non-Discrimination: You will not be denied services or experience negative treatment for exercising your privacy rights.

To exercise your CCPA rights, please contact us at support@truepiece.com.

6. Cookie Policy

6.1 What Are Cookies?

Cookies are small data files placed on your device that allow us to recognize you, track usage, and deliver a better experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for core website functionality and security.
• Performance Cookies: Collect anonymous data for analytics and user-experience improvements.
• Marketing Cookies: Help deliver relevant content and advertising.

6.3 Managing Cookies

You can disable or adjust your cookie settings in your browser at any time. Doing so may limit certain functionalities on our website.

7. Security Measures

7.1 Encryption and Data Protection

• SSL Encryption: We secure sensitive data transfers using Secure Socket Layer (SSL).
• Secure Servers: Your personal information is stored on servers with strict access controls and security safeguards.

7.2 Payment Security

• Third-Party Gateways: Payments are processed through compliant, trusted providers (e.g., PCI-DSS standards).
• No Full Storage of Payment Details: TruePiece™ does not retain complete credit card data on its servers.

7.3 User Responsibility

You are responsible for maintaining the confidentiality of your account credentials and must contact us immediately if you suspect unauthorized access.

7.4 Limitations of Security

While we employ advanced security measures, no method of online transmission or storage is 100% foolproof. By using our website, you acknowledge and accept the inherent risks of transmitting information online.

8. Data Breach and Security Incident Disclaimer

8.1 No Absolute Guarantee of Security

Although we deploy robust security measures, no system is entirely immune to hacking or unauthorized access.

8.2 Notification of Breach

In the event of a breach that compromises your personal information, we will:

• Notify affected users promptly via email or other available communication channels.
• Provide information about the nature of the breach and recommended protective steps.

8.3 Limited Liability

TruePiece™ is not liable for damages related to unauthorized access, hacking, malware, or other security incidents, except as required by law.

9. Do Not Sell My Personal Information (CCPA)

TruePiece™ does not sell personal information. However, if you are a California resident and wish to exercise your right to opt out of any future sale of personal data, you may use the “Do Not Sell My Information” link in our website footer (if applicable).

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your GDPR or CCPA rights, you can reach us at:

Email: support@truepiece.com