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Refund and Returns Policy

At TruePiece.com, we strive to offer a smooth and transparent customer experience. Please review our policies on shipping, returns, and refunds to understand your rights and obligations.

1. Shipping Policy

1.1 Processing Time

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

1.2 Shipping Costs and Delivery Times

  • Shipping costs and estimated delivery times are displayed at checkout.
  • These estimates are based on your chosen shipping method and delivery location.

1.3 Shipping Confirmation

  • Once your order has shipped, you will receive a shipping confirmation email with tracking details.

1.4 Shipping Delays

TruePiece.com is not responsible for delays resulting from:

  • Shipping carriers
  • Customs procedures
  • Unforeseen circumstances beyond our control

2. Return Policy

2.1 Non-Returnable Items

The following items and services are not eligible for returns:

  • Hard card authentication services
  • Digital services (including advisory, authentication, or evaluations) once delivered

2.2 Exceptions

  • If an error occurs on our end during the delivery of a service, please contact us at support@truepiece.com within 7 days of receiving the service.
  • We will work with you to find a suitable resolution.

3. Refund Policy

3.1 Eligibility

Refunds may be issued under the following conditions:

  • An error occurred on the part of TruePiece.com.
  • An order was canceled before processing.

3.2 Processing Time

  • Refund requests are reviewed and processed within 7–10 business days after approval.

3.3 Refund Method

  • Approved refunds will be credited back to the original payment method used at checkout.

3.4 Non-Refundable Services

  • Digital services are non-refundable once delivered, except in cases where a verified error has occurred.

4. Additional Notes

4.1 Contact Us

If you have any questions or concerns regarding shipping, returns, or refunds, please contact us at:

  • support@truepiece.com

4.2 Disputes

In the event of a dispute regarding a refund or return, TruePiece.com reserves the right to make the final decision based on the specific circumstances involved.

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