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FAQ
General FAQs
What is TruePiece?
TruePiece is an online advisory platform dedicated to helping clients find, authenticate, and evaluate high-end watches. Our expert team, with over 140 years of combined experience, ensures safe and informed transactions in the luxury watch market.
Why should I use TruePiece services?
Many watches listed online are either fake or modified, making it difficult for buyers to trust what they see. TruePiece offers expert guidance to ensure you make safe and informed decisions when purchasing high-end watches.
Some marketplaces include authentication with high-end watch purchases. Why would I still need TruePiece?
While basic authentication checks can confirm whether a watch is genuine, they often don’t address the finer details that can significantly impact a watch’s value, such as correct dial variations, proper bracelet fit, and the correct crown. Many watchmakers excel at detecting counterfeits but might miss these subtle distinctions, as well as verifying the watch box and papers if available. At TruePiece, our experts go beyond standard authentication to provide a thorough evaluation, ensuring you understand every detail that affects your watch’s authenticity and worth.
Why should I trust TruePiece?
TruePiece’s team includes master watchmakers and professional traders. We provide personalized, expert services to protect you from counterfeit or modified watches and online scams. All our services are delivered within 24 hours during business days.
Do you sell or share my information?
No, we do not sell or share your information with any third parties. Your privacy is our top priority.
Are you affiliated with any marketplace or brands?
No, TruePiece™ is completely independent and not affiliated with any marketplaces or watch brands. Our recommendations are unbiased and based solely on our team’s expertise and your preferences.
Do you collect commission or take a percentage from sales?
No, we do not collect any commission or percentage from sales made in any marketplace. Our choices are guided purely by your input and our professional experience.
Is TruePiece an American company?
Yes, TruePiece is 100% an American company.
Where is my data stored?
Your data is stored securely on USA-based servers.
Is this website safe and secure?
Yes, TruePiece.com uses industry-standard encryption and security protocols to protect your personal and payment information. We are committed to providing a safe and secure experience for all users.
Are the results generated by AI or humans?
All services and results are managed and verified by our expert team of humans, ensuring you receive personalized and professional insights.
What happens if one of the recommended watches gets sold before I can purchase it?
If a recommended watch gets sold during the process, we’ll provide you with an additional option to ensure you still have three viable choices.
How long does it take to receive my recommendations?
Recommendations are provided within 24 hours during business days.
What happens if my watch brand isn’t familiar to TruePiece?
While this is rare, if our team cannot confidently authenticate or evaluate your watch brand, we will notify you and provide a full refund.
Can TruePiece reject my order?
Yes, if the photos provided are unclear or insufficient for evaluation, we may reject the transaction and issue a full refund.
Do you offer advice for vintage or rare watches?
Yes, our experts can provide specialized advice for vintage, rare, or collector’s watches.
What is TruePieceAI?
TruePieceAI is our proprietary AI model currently in development, designed specifically for luxury watch authentication. It will analyze high-resolution images to verify authenticity with precision, using advanced machine learning trained on both genuine and counterfeit data. Unlike generic AI tools, TruePieceAI is built solely for authentication purposes and will be the first of its kind focused entirely on watches. Once finalized, it will power the core of our platform, making expert-level authentication accessible at scale.
A working prototype is already available for watches, and you can try it for free right here on our website. It’s an early version, so results may not be perfect yet, but it gives you a real glimpse of what’s coming.
WatchFit™ Service
How does the WatchFit service work?
After purchasing the service, you’ll complete a questionnaire about your style, usage, wrist size, and budget. Our experts analyze your preferences and recommend watch that fits your needs.
WatchLocator™ Service
What is included in the WatchLocator service?
We source reputable option for the watch you’re looking for, ensuring authenticity and the best deal from trusted online marketplaces.
WatchOpinion™ Service
What can I expect from the WatchOpinion service?
We evaluate your chosen watch listing based on authentication, condition, market value, and seller credibility, providing you with a detailed opinion to guide your purchase.
WatchVerify™ Service
How does the WatchVerify process work?
Simply upload high-resolution photos of your watch, including serial numbers and unique details. Our experts will verify its authenticity, condition, and market value within 24 hours during business days.
What happens if my watch is determined to be fake?
If your watch is found to be counterfeit, we’ll provide a detailed report explaining the findings so you can take appropriate action with the seller.
Do you offer hard copy certificates for authenticated watches?
Yes, we provide optional hard copy certificates for an additional fee.
WatchProtector™ Service
What does the WatchProtector™ service cover?
We provide guidance on maintaining and safeguarding your watch collection, including storage tips, insurance advice, and recommendations for servicing and restoration.
Payments and Policies
What payment methods do you accept?
“We accept the following payment methods: Credit/Debit Cards (Visa, MasterCard, American Express), Apple Pay, and Google Pay.
Do you offer refunds if I’m not satisfied?
We aim for 100% customer satisfaction. If you’re unhappy with our service, please contact us within 7 days for assistance.
Your peace of mind starts here.
Don’t risk your time or money. Let our experts protect your purchase.